Return Policy
30 Days, No Quibble.
If you are not in love with your purchase, return it within 30 days of delivery for a refund or exchange — no questions asked.
Return Guidelines
- Items must be returned within 30 days of delivery.
- Products must be in original condition: unworn, unwashed, and with all tags attached.
- Return shipping costs are the responsibility of the customer.
Exchanges
Need a different size or style? You are welcome to request an exchange.
- Exchange requests are processed free of charge.
- We will ship your replacement once the original item has been received and inspected.
Refund Policy
- Refunds are processed to the original payment method within 5–7 business days of receiving your returned item.
- Original shipping charges are non-refundable unless the return is due to a manufacturing defect.
- For PayPal payments, refunds will be credited to your PayPal account.
- You will receive an email confirmation once your refund has been processed.
Custom-Made Policy
Custom-made items are eligible for return, subject to the above guidelines. However, custom pieces crafted to unique specifications may have different terms.
- Standard custom orders (size adjustments) follow the normal return policy.
- Bespoke designs with special requests may have modified return terms.
- Any defects in custom items will be addressed with a full refund or remake.
- Contact us within 48 hours of delivery if you notice any issues.
Final Sale Policy — 3 FOR 2 Promotion
Items bought under the 3 FOR 2 offer are final sale. Please read before purchasing.
1. Final Sale Designation
All products purchased as part of LUXE NOIR's "3 FOR 2" promotional offer (the "Promotion") — under which a customer who adds three (3) eligible items to their cart receives the lowest-priced item free of charge — are designated as final sale. Final sale items are not eligible for return, exchange, refund, store credit, partial refund, or modification of any kind once an order has been placed and confirmed.
2. Scope of This Policy
This policy applies to:
- (a) Every item included in a qualifying 3 FOR 2 bundle, regardless of whether the item received the 100% discount (the "free" item) or was billed at full price;
- (b) The full bundle as a single transaction — partial returns, partial exchanges, or substitutions of individual items within a bundle are not permitted under any circumstances;
- (c) Bundles purchased at any price point, in any size, colour, or style combination, across all merchandise categories eligible for the Promotion.
3. Manufacturing Defects (Sole Exception)
The only exception to this Final Sale Policy is in the event of a verified manufacturing defect. To claim a defective item:
- (a) Notify LUXE NOIR in writing at help@luxenoir.com within seven (7) calendar days of delivery;
- (b) Provide clear photographs showing the defect;
- (c) Retain all original packaging and product tags;
- (d) Await written confirmation from LUXE NOIR before returning any item.
LUXE NOIR will, at its sole discretion, arrange a replacement of the same item subject to inventory availability. Cash refunds, store credit, and exchanges for different items, sizes, or colours are not offered under this exception.
4. Sizing, Fit, and Change of Mind
Issues relating to sizing, fit preference, colour preference, change of mind, gift-giving error, or any other reason unrelated to a manufacturing defect are not eligible for return or exchange under this policy. Customers are strongly encouraged to use our Size Quiz, size charts, and product descriptions to ensure correct selection before completing purchase.
5. Combinability
The 3 FOR 2 Promotion cannot be combined with other discounts, coupon codes, store credit, gift cards (where applicable), or other promotional pricing. Only one promotional offer applies per qualifying bundle.
6. Bundle Composition
The composition of a qualifying 3 FOR 2 bundle is determined automatically at the time of order confirmation based on the items in the customer's cart. Bundle composition cannot be modified, swapped, or partially fulfilled after the order is placed.
7. Acceptance
By completing checkout on an order containing items from the 3 FOR 2 Promotion, the customer expressly acknowledges, agrees to, and accepts the terms of this Final Sale Policy in full. This policy supersedes any general return or exchange policy that may otherwise apply to LUXE NOIR purchases for the items included in the qualifying bundle.
8. Statutory Rights
This policy does not affect the customer's statutory rights as a consumer under applicable law. Customers in the United Kingdom and European Union retain rights under the Consumer Rights Act 2015 (UK) and Directive 2011/83/EU (EU) where applicable, including in cases of faulty or fundamentally mis-described goods.
9. Contact
For questions about this policy, contact help@luxenoir.com.
Start a Return or Exchange
Email us at help@luxenoir.com with your order number and reason for return or exchange. We will guide you through the process quickly and smoothly.
Contact UsEasy, elegant, and customer-first — that is the LUXE NOIR way.
